High Dalby House and Cottages
As ever the health and safety of our
guests is of paramount importance, as is our commitment to ensuring that our
home is a welcoming home from home for you.
We take our responsibility
with regard to COVID 19 very seriously. To this end we are following
government guidelines, and appreciate guests’ cooperation in playing their
part so that their well being and that of others is not compromised. If
directives change we will update our procedures and communicate them to you
and provide any additional information.
We want to provide certainty for
our guests, flexibility if circumstances change, and to reassure you that we
are providing industry best practice in such matters as hygiene routines,
whilst still allowing guests to enjoy their stay.
Our friendly service
and attention to detail remain the same, and our beautiful home and
extensive grounds are still to be enjoyed.
Any cancellation more than 7 days before arrival is free of charge, after
that we would normally seek payment of one nights accommodation. However, in
these testing times we will be more flexible and take each case on its
particular merits
Before arrival
We will send you
a copy of the steps we are taking to ensure that your accommodation remains
as safe as possible.
We will send you a copy of our guest information
that would normally be found in your room.
We will ensure that all steps
have been taken to sanitise communal areas and your room.
We will ask you
to provide us with information about any special needs you might have, and
if you require a hospitality tray.
We will ask you to provide us with a
dedicated check in time to help us ensure social distancing.
We will ask
you to provide us with full contact details for registration, GDPR and
tracing so that you can be advised should there be any contact with someone
showing possible Coronavirus symptoms.
Check in
On the reception desk guests will find your key, a sanitising station which
includes plastic overshoes, hand gel and paper towels. Our welcome may be
socially distant but we will be delighted to welcome you and answer any
queries you may have.
If possible we would ask that guests look after
their own luggage.
When guests are here
Guests
can expect that we will do everything possible to make stays as enjoyable
and relaxing as possible. We are on hand to resolve any concerns they might
have.
Accommodation
A further sanitising station
is to be found on the landing. Guests are asked to be diligent in regular
hand washing, coughing or sneezing into a tissue or if not to hand the
sleeve and minimising touching their faces.
Rooms
Although we may have to remove certain items from your rooms, your room
should still be impeccable, comfortable and hospitable. We have removed
dressing gowns, hospitality trays, and hairdryers, but please ask if you
would like to have one.
Guests should find that we meet the highest room
servicing schedules. We conduct full sanitisation on touchable surfaces,
including switches, door handles, tv remotes, etc.. Linens are
professionally cleaned.
We allow a minimum of 24 hours between bookings.
The house will not be fully occupied.
During your stay we do not enter
your rooms to service them to minimise contact with guests’ belongings. We
will collect rubbish etc from outside your door.
In your bathrooms
you will find paper towels, hand gel and cleaning wipes, not that we expect
you to do the cleaning! The hand-wash in the dispenser is all anti-bacterial
New toilet rolls are provided at each changeover
If you need anything,
just ask.
Communal areas
To ensure that guests
are able to feel relaxed, we have organised dining and sitting arrangements
in a way that enables you to be socially distant. There is plenty of garden
furniture and we would encourage you to enjoy the clean air and beauty of
the grounds.
Honesty bar
If guests wish to avail
themselves of this facility, please ask us to serve drinks.
Breakfast
Our tables are socially distanced, but guests may be
asked to agree a specific time to enjoy breakfast.
Our usual buffet may
not be apparent but all items can be chosen from the menu and we will serve
you. We are determined that breakfasts remain as wholesome, varied and
delicious as always.
Guests may also take breakfast in their room.
In
the kitchen and to serve you we will be wearing PPE.
Unwell
guests
We encourage guests to stay home if they feel unwell or
if they believe they may have been exposed to the virus. Our cancellation
policy will remain particularly flexible, particularly in cases of illness.
If at any time guests feel unwell, they should determine if they are
exhibiting symptoms of COVID 19, self isolate, and seek medical advice.
On departure
Guests can settle the bill through
BACS, or pay by card following social distancing. The machine is sanitised
between transactions.
We trust that guests will have had a relaxing
and safe stay and that they carry away many happy memories and come again in
less stringent circumstances .